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What clients expect and what drives business growth in this category
Brick repair encompasses tuckpointing (removing deteriorated mortar to a depth of 3/4 inch with an angle grinder and replacing with matching mortar mix), brick replacement, lintel repair, and spalling treatment. Mortar color matching using dry-shake pigments or pre-tinted mortar bags is critical for aesthetically invisible repairs. Damaged lintels — the steel angle supporting brick above openings — cause stair-step cracking and must be addressed structurally.
Clients want watertight, color-matched repairs that stop water infiltration, prevent freeze-thaw spalling, and match the existing masonry aesthetically.
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Common questions from clients booking Brick or Stone Repair services
Repointing removes and replaces deteriorated mortar; tuckpointing is a specific technique using two contrasting mortar colors to create the illusion of thin joints — both terms are colloquially used interchangeably.
Freeze-thaw cycling, acid rain, carbonation of lime-based mortars, and using mortar that is harder than the brick all cause premature mortar failure.
No — modern Portland cement mortar is too hard for historic soft brick and forces freeze-thaw stress into the brick face, causing spalling. Historic masonry requires softer lime-based mortar.
Stair-step cracks through the mortar joints are often settlement or lintel failure; horizontal cracks can indicate lateral pressure from soil or water. A structural engineer should evaluate significant cracking.
Quality mortar in a protected location lasts 25–50 years; exposed parapet walls or chimneys may need attention every 15–20 years due to greater weather exposure.
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Practical reading for locals building up their client list.
